Your Frequently Asked Questions, Answered:
Q1) I’m not familiar with ordering online. Can I just drop by your factory to make a purchase?
Absolutely! We understand that our customers have different needs, and we will want to do what we can to accommodate to all our customers, as long as it’s within our means.
Do note our operating hours and days, so you can visit us and catch us on days when we’re open.
Q2) I see that you have 2 different 6 hour delivery time slots per day. However, can I request for a specific delivery timing instead?
We work with a dedicated delivery partner to bring you a special affordable delivery charge, and they can only do so within a 6 hour delivery window. Therefore, specific timings are not possible, even if they do fall under the delivery window of your choosing.
However, should you have a specific timing that will only work, please do contact our manager Joy Ng (87277883) personally, and we might be able to offer you other options for an additional delivery fee.
Q3) I would like to have a weekend/public holiday delivery (or collection) instead of weekdays, because I want to use my macarons for those days. How do I do that?
We now do deliveries from Mondays to Saturdays (except public holidays), but not on Sundays. Collections wise, our shop is opened from Mondays to Fridays (except public holidays), 10.00am to 5.00pm.
So should you wish to use the macarons on a Sunday weekend, do place your orders for a Saturday (or the day(s) before the public holiday) delivery, or for a Friday collection.
Our macarons keep fresh in the fridge for up to 7 days, so they will still be fresh for your weekend or public holiday uses.
Q4) Can I order your macarons and request for same day deliveries/ collections?
The delivery rates we give do not allow for same day deliveries. Our deliveries can only be made earliest on the next day.
To make sure you do not miss out on next day deliveries, do place your orders before 3pm the previous day so our system will be able to capture your order and delivery for the next day.
Also, do take note that should you place your orders on a Saturday, the earliest delivery date and time you can choose will only be the following Monday (excluding public holidays).
As for collections, while we also do not have the option for same day collections, you might like to pop by our physical shop on the same day to make purchases on the spot.
Q5) I understand that you have smaller box sizes in 7pcs and 14pcs. Can I order your 28pcs samplers box set and break them up to smaller sizes?
We apologize that we will not be able to allow this.
Q6) I am unable to pay using the payment modes you accept. Can you accept cash upon delivery?
As we outsource delivery to a third party delivery company, we do not wish for their delivery personnel to handle any form of payment.
It would be best to find someone else who would be able to assist you with payment for your order in this case.
Q7) Can I pay extra to ask you to deliver to places outside your restricted zones or even overseas?
Our delivery partner does not offer such an option. As such, we regret to inform that we won’t be able to extend such services to our customers.
Also, overseas deliveries are not possible due to the perishable nature of our products.
Q8) I have a question not answered here. How do I contact you to ask?
Do contact us by clicking here, and you’ll be able to contact us either by email or through phone.
We usually reply your emails within 24 hours, but we do get really busy sometimes, and seek your understanding that we may sometimes take up to 48 hours to reply your emails.