TERMS OF SERVICE
This website is operated by Macarons.sg, a brand under Bakerz Lab LLP. Throughout the site, the terms “we”, “us” and “our” refer to Macarons.sg.
Macarons.sg offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least 18 years of age in the Republic of Singapore to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE PRODUCTS, SERVICES, AND PRICES
Prices for our products and services are subject to change without notice.
We reserve the right at any time to modify or discontinue our products and services without notice at any time.
We shall not be liable to you or to any third-party for any modification or price change of our products and services.
PRODUCTS AND SERVICES
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Macarons.sg, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Macarons.sg and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Singapore.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us by using the information found under “Contact Us”.
CUSTOMER SERVICE POLICY
OUR PRODUCTS AND PROMISES
We strive hard to ensure that you and your recipient receive our products in their intended condition. We guarantee that products we deliver to your recipient will arrive fresh and with minimal manufacture defects.
OUR DELIVERY GUARANTEES
At Macarons.sg, we guarantee that our products will be delivered within the selected time frame chosen by our customers.
However, we will not be liable for any damages arising directly or indirectly from the late delivery or non-delivery of orders under any of the following circumstances:
- The intended recipient was not present at the address given within the hours during which delivery was requested.
- An incorrect address was provided.
- No such person was at the given address.
- No valid contact number was provided for Macarons.sg to reasonably attempt to contact to recipient to make the delivery.
If in any case your package is received in an unsatisfactory condition or you are facing issues with delivery, please give us an email, or contact us directly at (65) 91876021 with your name and order number. Our staff will assist you regarding the issue at hand.
DELIVERY COST, DAYS & TIMINGS
We partner with a reliable third party losgistics company to provide islandwide delivery services in Singapore (with the exception of the non-delivery zones in Section 2) at a low flat rate of $8.00/trip islandwide, or $13.00/trip to Sentosa, based on the following days and timings stated below:
Days: Mondays to Saturdays only (except public holidays)
Timings: (customers to choose 1 time slot from the 3 available below)
- 10.00am to 2.00pm
- 2.00pm to 6.00pm
- 6.00pm to 10.00pm
Should you have any queries about the delivery times and days above, please give us an email.
The following zones are not included as part of our delivery services:Prisons
- Off Shore islands (including Sentosa, Jurong island)
- All pass protected areas
- All airports and army camps
For a more comprehensive list of non-delivery zones, please do download this document for more clarifications.
Should your delivery address not be included in the downloadable comprehensive list above, but fall under the category of the non-delivery zones, please do not hesitate to give us an email for clarification before placing your orders.
MAXIMUM ITEMS PER CHECKOUT CART
In order to keep to the low delivery flat rate of $8.00/trip islandwide, or $13.00/trip to Sentosa, do note that the maximum number of items per online checkout cart will be capped at 4 items, regardless of the nature of items ordered.
Should you need more than 4 items, be sure to make additional purchases through additional checkout carts.
However, should you need to make a bulk purchase of 13 sets or more, contact us directly. We will liaise the order with you directly, and offer you another delivery option to help you out.
DELIVERY FOR OTHER MACARONS.SG PRODUCTS
Due to the complexity of the ecommerce store at this moment, only regular macarons box sets, mini greeting cards, and macaron shell bits will be available for order through this ecommerce website.Should you wish to order other products that we offer (Giant macaron cakes, macaron doorgifts etc.), please do contact us directly to take your order manually.
Do note that different products ordered through us manually will be subjected to different delivery charges.
REFUND & RETURNS POLICY
Given the nature of our products, we regret to inform that all paid orders are not refundable.
As macarons are perishable goods, we do not offer any returns. If the goods have already been sent and delivered, unfortunately we can’t offer you a return option for that order.
We do not accept returns for products which are delivered in good condition. Even if you change your mind, we will not be able to process a refund if the goods have been delivered.
As such, please do not send back the orders that have been delivered.
If the delivered goods are damaged during transit, please take a picture(s) of the damaged goods and send them to us via the following channels:
Phone/ Whatsapp: 91876021/ 98551531
Email: Click here
Be sure to do the above within 24 hours of receiving your products so investigation can be carried out on our end as soon as possible.
We will process a new delivery of the same order to you should we conclude that the goods were damaged during the transit.
However, do note that the date and time of the order can only be arranged to the next earliest available delivery date and time, or another date and time of your choosing.
The damaged goods need not be sent back to us.
Should investigations conclude that the goods were damaged not due to our negligence, we regret that we won’t be able to do a replacement.