Ordering Quick Guide

GENERAL INFORMATION:

a) Cart Checkout size. 4 items, regardless of item types. Take note that a maximum of 5+1 packs of macaron shell bits is considered 1 item.

b) Payment Methods. (1) Online method – Credit card payment (via paypal). (2) Offline method – PayNow, ibanking, ATM funds transfer.

c) Order confirmation. Completed online payments are considered confirmed. Follow instructions for offline payment in the emailed invoice to confirm the order once payment is made. Should email not be received, check SPAM folder.

FOR DELIVERY:

a) Delivery charges. $8.00/trip islandwide, $13.00/trip to Sentosa. Delivery charges will show when address and postal code for delivery are entered on the Checkout page.

b) Non delivery zones. Military camps, bases, off shore islands, etc. Refer to this document for all non-delivery zones. Contact us for clarification should your valid postal code not return a delivery option during checkout.

c) Next day and beyond delivery services only. No same day deliveries. Order cut off times for next day deliveries are at 3.00pm the day before. Choose delivery dates and times at the Checkout page, under “Order & Delivery Details” section.

d) Delivery days. Mondays to Saturdays, not including public holidays. Non delivery days include Sundays, or blocked out delivery days from delivery calendar.

e) Limited daily delivery slots. Should an order for a supposedly valid delivery date and time slot be unsuccessful, choose the next available delivery day and time slot.

f) 3 delivery time slots to choose. (1) 10.00am to 2.00pm, (2) 2.00pm to 6.00pm, (3) 6.00pm to 10.00pm. No choosing of specific time slots from the above 3.

FOR SELF COLLECTION IN-STORE

a) Details to input at checkout page (below in blue):

Street address (House number or street name. E.g. 200 Onan Road): 210 Syed Alwi Road

Unit number (E.g. #01-10. Type NA if not applicable): NA

Postal code (input ONLY the 6 digit postal code, E.g. 123456): 207743

The above details will checkout as “Local Pickup”

b) Next day and beyond self collection only. Pre-orders through this site for next day collection earliest. Order cut off times for next day collections are at 3.00pm the day before. Choose pickup dates and times at the Checkout page, under “Order & Delivery Details” section.

c) For same day collection. Come down to our shop during operating hours to purchase on the spot (subjected to stocks availability).

d) Self Pickup days. Mondays to Fridays, not including public holidays. Non collection days include weekends and public holidays, or blocked out days from the calendar.

e) 2 time slots to choose. (1) 10.00am to 2.00pm, (2) 2.00pm to 6.00pm.

IMPORTANT: DO NOT CHOOSE Saturdays, or 6pm to 10pm, AS STORE WILL BE CLOSED.

Macarons.sg reserves the right to amend the above order quick guide without any prior notice.

Questions or needs about an order. Contact us for assistance.

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