Ordering Quick Guide

LATEST UPDATE: From second week of July 2020, we will be delivering from Mondays to Saturdays (excluding public holidays), with our usual 3 delivery timing slots.

a) Delivery charges. $8.00/trip islandwide, $13.00/trip to Sentosa. Delivery charges will show when address and postal code for delivery are entered on the Checkout page.

b) Non delivery zones. Military camps, bases, off shore islands, etc. Refer to this document for all non-delivery zones. Contact us for clarification should your valid postal code not return a delivery option during checkout.

c) Next day delivery services only. No same day deliveries. Order cut off times for next day deliveries are at 3.00pm the day before. Delivery dates and times will show after delivery address and postal code are entered on the Checkout page.

d) Delivery days. Mondays to Saturdays, not including public holidays. Non delivery days include Sundays, or blocked out delivery days from delivery calendar.

e) Limited daily delivery slots. Should an order for a supposedly valid delivery date and time slot be unsuccessful, choose the next available delivery day and time slot.

f) 3 delivery time slots to choose. (1) 10.00am to 2.00pm, (2) 2.00pm to 6.00pm, (3) 6.00pm to 10.00pm. No choosing of specific time slots from the above 3.

g) Cart Checkout size. 4 items, regardless of item types. Take note that a maximum of 5+1 packs of macaron shell bits is considered 1 item.

h) Payment Methods. (1) Online method – Credit card payment (via paypal). (2) Offline method – PayNow, ibanking, ATM funds transfer.

i) Order confirmation. Completed online payments are considered confirmed. Follow instructions for offline payment in the emailed invoice to confirm the order once payment is made. Should email not be received, check SPAM folder.

j) Macarons.sg reserves the right to amend the order quick guide without any prior notice.

k) Questions or needs about an order. Contact us for assistance.

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